General Terms & Conditions

These General Terms and Conditions regulate the relationship between you and ClinicSaver LLC, a Limited Liability

Company incorporated and registered in the UAE with Sharjah Media City, operating under license number

2434348.01, and having its registered office address at Sharjah Media City, Sharjah, UAE, and cover your use and

access to the Platform and/or the Platform Services.

Capitalized terms used in these General Terms and Conditions have the meanings given to them in the definitions

section at Clause 1 below.

By accessing and using the Platform, you acknowledge that you have read, understood, and agreed to be bound by

these General Terms and Conditions, as amended from time to time. These General Terms and Conditions are

applicable to all Users of the Platform. If you do not agree with these General Terms and Conditions, you must stop

using or accessing the Platform immediately. If you are using the Platform or accessing the Platform Services on

behalf of a third-party including, but not limited to, a business entity, you warrant that you are authorized and have the

authority to bind that third party to these General Terms and Conditions.

1. Definitions and Interpretations

1.1. The following terms are used throughout these General Terms and Conditions and have the following specific

meanings;

“Account” means the account that the Users are required to register through the Platform to use certain Platform

Services;

“Agent” means any Partner agent who is employed by and/or works for the Partner;

“Agreement” and “General Terms and Conditions” collectively mean all of the terms, conditions and notices

contained or referenced in this document (as amended from time to time) and all other ClinicSaver rules, policies

available on the Platform (including but not limited to the Privacy Policy, guidelines and procedures that may be

published from time to time on the Platform);

“Business Day” means between 09:00am to 6:00pm on each Business Day;

“Content” means any content submitted, generated, featured, displayed through the Platform, including but not

limited to, any Partner Center Profile, Treatment Service, any text, correspondence, photographs, graphics, software,

applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on

the Platform. Content includes, without limitation, Partner’s Content and Content created by the Platform Provider;

“Partner” means any individual or entity that is authorized to offer Treatment Services through the Platform,

including but not limited to medical clinics, wellness providers, and other third-party Treatment Service providers,

subject to approval and compliance with the Platform’s policies and applicable laws;

“Partner Center Profile” means the Partners medical center related company profile made available by the Partner

on (or through) the Platform;

“Partner Facility” means the physical location of the Partner’s medical center where the Treatment Services shall be

conducted;

“Platform” means any online tool provided, processed and/or maintained by ClinicSaver (including, but not limited

to, all subpages and subdomains, all content, Platform Services and products available at or through ClinicSaver’s

website, located at www.portal.clinicsaver.com and/or its mobile application; ClinicSaver, and/or any other related

domain offering access to, or facilitating the provision of, the Platform Services);

“Platform Services” means the services that the Platform Provider will offer the Partner and Agents through the

Platform as set out in this Agreement, including the facilitation, marketing, and management of the Partner’s

Treatment Services to Users, including the services set out under clause 2.2;

“Privacy Policy” means ClinicSaver’s privacy practices in relation to the use of the Platform, which is available at

https://api.clinicsaver.com/system-info/toc.html;

“ClinicSaver”, “we” and “us” collectively mean ClinicSaver LLC;

“Third-Party Content” means any content that belongs to or originates from parties other than ClinicSaver, a User,

or Agent;

Email: support@clinicsaver.com

“Treatment Service(s)” means any individual medical, therapeutic, consultation, or wellness procedure or session

offered by the Partner or other third-party providers, and made available for listing, scheduling, or purchase through

the Platform;

“User”, “you” and “your” collectively means any natural person or legal entity, including individuals, patients,

companies, or organizations, that accesses or interacts with the Platform for any purpose, including, but is not limited

to, browsing or comparing healthcare services, booking appointments, making service payments, accessing health-

related tools and content, or otherwise engaging with features made available on the Platform; and

“User Content” means any content, written or otherwise, created, submitted, generated, featured, displayed through

the Platform (including but not limited to, any User review, chatroom correspondence, text, or any other

correspondence, photographs and videos) by the Users while using the Platform.

2. About ClinicSaver and the Platform Services

2.1. The Platform is an online medical services discovery platform which enables Users to browse, compare and filter

medical services offered by Partner and other third-party providers, schedule available appointments, make

payment, and other tools related to services advertised.

2.2. By using the Platform, Users, among other things, may be able to:

a. Browse and compare services offered by Partners or third-party providers;

b. Browse, compare and filter services based on User’s preferences;

c. View partner Profiles and save services to their favorites list;

d. Schedule appointments for Treatment Services; and

e. Pay for Treatment Service appointments.

3. Changes to the Terms and Conditions

3.1. You agree that ClinicSaver may amend these General Terms and Conditions from time to time, and in

ClinicSaver’s sole discretion. Although ClinicSaver will use its best endeavors to notify you of any amendment to

these General Terms and Conditions, ClinicSaver will not be required to provide you with prior notification of

such amendments or changes to these General Terms and Conditions.

3.2. Upon any amendment or change to these General Terms and Conditions, ClinicSaver will publish the amended

General Terms and Conditions on a dedicated link available on the mobile Platform or Portal. Your continued use

of the Platform and/or the Platform Services after the publication date of a revised version of these General Terms

and Conditions constitutes your acceptance of the amended terms.

3.3. You agree and undertake to review our General Terms and Conditions each time you visit our Platform and/or

prior to each use of the Platform Services. If you do not agree to our General Terms and Conditions, as updated

from time to time, you undertake to cease using our Platform and/or Platform Services immediately.

4. Eligibility and Account Registration

4.1. The Platform Services are not intended for Users that are under the age of 18. Any registration by, use of, or

access to, the Platform Services by any person under 18 is unauthorized, unlicensed and in violation of these

General Terms and Conditions. By using the Platform Services, you represent and warrant that you are at least 18

years old and are capable of entering into, performing and adhering to these General Terms and Conditions.

4.2. In order to use certain Platform Services, Users will be required to create a personalized Account. Each Account

should have a unique username and a password.

4.3. To create an Account, each User is required to provide certain information, including without limitation, their first

and last name, email address, date of birth, contact number and any other details as ClinicSaver may require from

time to time.

4.4. Each User is responsible for maintaining the security of their Account, for all activities that occur under the

Account and any other actions taken in connection with the Account. You undertake to provide accurate and

complete information and keep your Account information and your Account updated. You may not share your

password with unaffiliated third parties. You agree to notify ClinicSaver immediately of any unauthorized use of

Email: support@clinicsaver.com

the Account, or any other breaches of security. You are fully responsible for all uses of your Account, password,

and username, or registration, whether by you or others. ClinicSaver is authorized to act on instructions received

through use of your Account or registration, and is not liable for any loss or damage arising from your failure to

comply with this clause 4.

4.5. Your Account, including any information pertaining to it (e.g., contact information, Account history, etc.), is

strictly personal to you. You may therefore not sell or charge others for the right to use your Account, or otherwise

transfer your Account.

4.6. You may not impersonate someone else, create or use an Account for anyone other than yourself, provide an email

address other than your own, create multiple Accounts except as otherwise authorized by us, or provide or use

false information to obtain access to an Account that you are not legally entitled to claim.

4.7. We reserve the right to suspend or terminate your Account at any time, with or without cause, with or without

notice and effective immediately, including if any User Content or information provided during the registration

process or thereafter proves to be inaccurate, false or misleading or to reclaim any username that you create

through the Platform that violates these General Terms and Conditions.

5. User Conduct Rules and Restrictions

5.1. All Users undertake to treat each other and the Agents respectfully and use their best endeavors to ensure that any

interaction with other Users and Agents is conducted in a professional manner.

5.2. Users agree that they will not, under any circumstances, transmit any Content that (i) is unlawful or promotes

unlawful activity; (ii) defames, harasses, abuses, threatens, or incites violence towards any individual or group;

(iii) is political, anti-national, anti-governmental, pornographic, discriminatory, or otherwise victimizes or

intimidates an individual or group on the basis of religion, gender, sexual orientation, race, ethnicity, age, or

disability; (iv) is spam, constitutes unauthorized or unsolicited advertising, any other form of unauthorized

solicitation; (v) contains or installs any viruses, worms, malware, Trojan horses, or other content that is designed

or intended to disrupt, damage, or limit the functioning of the Platform or any software, hardware, or

telecommunications equipment or to damage or obtain unauthorized access to any data or other information of

ClinicSaver and/or any third party; (vi) infringes on any proprietary right of ClinicSaver and/or any third party,

including patent, trademark, trade secret, copyright, right of publicity, or other rights; (vii) impersonates any

person or entity, including any of ClinicSaver’s employees or representatives; or (viii) violates the privacy of

ClinicSaver and/or any third party.

5.3. Users shall not (i) except to the extent expressly permitted under the Agreement, attempt to copy, modify,

duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or

any part of the Platform in any form or media or by any means; (ii) attempt to reverse compile, disassemble,

reverse engineer or otherwise reduce to human-perceptible form all or any part of the Platform; (iii) access all or

any part of the Platform in order to build a product or service which competes with any of the Platform; (iv)

license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or

otherwise make the Platform available to any third-party; (v) use any meta tags, “hidden text”, robots, spiders,

crawlers, or other tools, whether manual or automated, to collect, scrape, index, mine, republish, redistribute,

transmit, sell, license or download any Content; or (vi) attempt to obtain, or assist third-parties in obtaining, access

to the Platform, other than as expressly provided for in the Agreement.

5.4. By accessing and/or using the Platform and/or the Platform Services, Users represent and warrant that: (i) they

have the authority to validly enter into and/or be bound by this Agreement; (ii) their use of the Platform Services

will be solely for lawful purposes that are permitted by this Agreement; and (iii) their use of the Platform Services

will comply with all applicable laws, rules, and regulations, including anti-corruption and anti-bribery laws, and

with all of ClinicSaver’s policies; as amended from time to time.

5.5. If you are using the Platform Services from a jurisdiction other than the United Arab Emirates, you should verify

whether your use of the Platform Services is permitted pursuant to the local laws of your jurisdiction. ClinicSaver

makes no representations that the Platform Services will be available for use in other locations, if you access any

part of the Platform Services from a jurisdiction other than the United Arab Emirates, you do so at your own risk.

Email: support@clinicsaver.com

5.6. ClinicSaver has the right to, in its sole discretion, determine whether or not any User conduct is appropriate and

complies with these General Terms and Conditions. You agree that ClinicSaver has the right to terminate or deny

access to your use of any Platform Services for any reason, with or without prior notice.

5.7. ClinicSaver may impose such additional restrictions on the use of the Platform Services by Users as it deems fit in

its sole discretion and may, temporarily and with or without notice, restrict the availability of the Platform or

certain features thereof to conduct maintenance measures that ensure the proper or improved functioning of the

Platform.

6. Partner Treatment Services and Interactions with Agents

6.1. Partners shall conduct Treatment Service(s) outside the Platform at the Partner Facility, including but not limited

to, any individual medical, therapeutic, consultation, or wellness procedure or session offered by the Partner or

other third-party providers. Users understand and acknowledge that ClinicSaver does not provide, manage or

control any Treatment Service(s) and the delivery and quality of the Treatment Service(s) are the sole

responsibility of the respective Partner.

6.2. ClinicSaver acts only as a facilitator between the Users and Partners and does not act as an agent of any of the

parties. Therefore, ClinicSaver does not make any warranty, guarantee, or representation as to the conduct,

performance, quality, legality or suitability of any Partner, Agent or Partner Treatment Service.

6.3. Users may be required to execute a consent form to benefit from any Treatment Services. Each User

acknowledges and agrees that ClinicSaver is not and cannot be a party to, or privy to, or control in any manner,

any interactions between Users and the Partners concerning the Treatment Services and shall not be responsible

for performing any obligations under any such interactions.

6.4. The Partner shall not to directly or indirectly contact, solicit, or attempt to solicit Users introduced by Platform or

Platform Provider to book appointments or purchase Treatment Services directly with the Partner, bypassing the

Platform. This includes any communication to Users via phone, email, text, postal mail, social media, or other

channels with the intent to divert bookings away from the Platform. The Partner shall also not to offer the

Platform Users direct savings on any Treatment Service, similar to those offered to the Platform by the Partner.

6.5. For the avoidance of any doubt, ClinicSaver is not liable for any act or omission of a Partner or third-party

provider in connection with the Treatment Service(s), and Users engage with such providers at their own

discretion and risk.

7. Fees and Buy Now, Pay Later Provisions

7.1. ClinicSaver provides Users with its Platform Services free of charge. ClinicSaver shall however charge a

commission fee to the Partner(s) or third-party providers, for the provision of the Platform Services depending on

its agreement with the relevant Partner or third-party providers.

7.2. For Treatment Services purchased by Users using standard payment methods (including but not limited to, credit

card or debit card), any applicable refunds shall be processed in accordance with ClinicSaver’s published Refund

Policy. Once a refund is approved, the amount will be credited to the original payment method used by User,

within a reasonable timeframe. ClinicSaver reserves the right to deduct any applicable processing fees, transaction

charges, or banking costs from the Users refunded amounts.

7.3. ClinicSaver offers Buy Now, Pay Later (BNPL) options through third-party providers such as Tabby and Tamara.

By choosing to pay via a BNPL service, you agree to the terms and conditions set forth by the respective provider.

7.4. The BNPL agreement is solely between you and the BNPL provider. ClinicSaver will not, now or in the future, be

responsible for any decisions made by the BNPL provider, including approval or denial of your payment plan.

7.5. Once you choose a BNPL option, you are legally bound to make payments directly to the BNPL provider

according to the terms they outline. Failure to make timely payments may result in fees, interest charges, or

negative impact on your credit, as determined by the BNPL provider.

Email: support@clinicsaver.com

7.6. Any refunds or order cancellations will be processed in accordance with our standard refund policy. Once a refund

is approved, it will be communicated to the BNPL provider, who will handle the credit to your payment plan.

7.7. Not all purchases may be eligible for BNPL options. ClinicSaver reserves the right to limit or refuse the use of

BNPL at our sole discretion.

7.8. ClinicSaver disclaim all liability for any loss, damage, or inconvenience resulting from the use of BNPL services,

including service outages, denied applications, or payment issues.

8. Content

8.1. In consideration of the User’s compliance with these General Terms and Conditions, ClinicSaver grants the User a

limited, non-exclusive, non-transferable license to access and view Content on the Platform and avail the Platform

Services.

8.2. ClinicSaver is not responsible for any display or misuse of your User Content. You are solely responsible for the

content of, and any harm resulting from, any User Content that you submit, post, upload, link to or otherwise

make available on the Platform while using the Platform Services. You acknowledge that any liability, loss or

damage that occurs as a result of any such User Content is solely your responsibility. You further undertake and

agree to indemnify and hold us (and any third-party or Partner) harmless from any liability, loss or damage that

may occur as a result of any such User Content.

8.3. From time to time, ClinicSaver may allow Users to submit reviews and ratings of Partners and Partner Treatment

Services on the Platform. These reviews do not constitute a guarantee, warranty, or prediction regarding the

Platform and Platform Services, any Treatment Service, or any other services or the outcome of any future

services offered by Partners or ClinicSaver. ClinicSaver shall be under no obligation to display such reviews and

may remove such reviews or publish extracts of such ratings at any time at its sole discretion. ClinicSaver will

have no responsibility or liability of any kind for any review you encounter on or through the Platform, and any

use of or reliance on such reviews is solely at your own risk.

8.4. All Content posted on the Platform, such as blog posts or reviews, is provided for information purposes only, with

no assurance that such Content is true, correct, or accurate.

8.5. Users understand that the Platform Services may contain message boards, chat rooms, profiles, and other

interactive features that allow Users to post, submit, publish, display and/or transmit User Content to, and

otherwise interact with, ClinicSaver and/or other Users. Any User Content that a User posts on a page which is

publicly available on the Platform will be considered non-confidential and non-proprietary.

8.6. Users represent and warrant that they have the right to post all User Content they submit. Specifically, Users

warrant that they have fully complied with any third-party licenses relating to User Content (if applicable), and

have made all disclosures to, and obtained all permissions and/or approvals from, each applicable data source as

may be necessary or required to display, post or transmit such User Content through the Platform.

8.7. Users agree and acknowledge that ClinicSaver has the right to, in its sole discretion, access, view and monitor any

User Content, and to determine whether or not any User Content is appropriate and complies with these General

Terms and Conditions, or refuse or remove any User Content that, in ClinicSaver’s reasonable opinion, violates

any ClinicSaver policy or is in any way harmful, inappropriate, or objectionable. You further agree that

ClinicSaver has the right to make formatting, edits and other changes to the User Content or the manner any User

Content is displayed on the Platform.

8.8. Except for Content that originates from ClinicSaver, ClinicSaver does not claim ownership of any Content that

you post, upload or link to the Platform. You retain all ownership of, control of, and responsibility for the User

Content you post. By posting any Content including without limitation photos, videos, recordings, company logos

and reviews via the Platform, you however expressly grant ClinicSaver a worldwide, sub-licensable, fully-paid

and royalty-free, and non-exclusive license to use, publish, reproduce, display, modify, adapt, and distribute such

Content in connection with ClinicSaver’s business and marketing purposes.

9. Intellectual Property

Email: support@clinicsaver.com

9.1. ClinicSaver retains ownership of all intellectual property rights of any kind related to ClinicSaver’s Content, the

Platform and the Platform Services, including applicable copyrights, patents, trademarks and other proprietary

rights. Other trademarks, service marks, graphics and logos used in connection with the Platform and the Platform

Services may be the trademarks of other third parties. These General Terms and Conditions do not transfer from us

to you any ClinicSaver or third-party intellectual property, and all right, title, and interest in and to such

intellectual property will remain (as between the parties) solely with us. ClinicSaver reserves all rights that are not

expressly granted to you under these General Terms and Conditions.

9.2. Specifically, ClinicSaver, www.clinicsaver.com, and all trademarks that appear, are displayed, or are used on the

Platform from time to time or as part of the Platform Services (except those of Partners) are trademarks of

ClinicSaver and may not be copied, downloaded, reproduced, used, modified, or distributed in any way without

prior written permission from ClinicSaver.

9.3. If you believe that any material located on or linked to the Platform violates your copyright or other intellectual

property rights, please notify us at support@ClinicSaver.com. Without prejudice to any rights available to us as

per any applicable law, we will endeavour to terminate a User’s access to (and use of) the Platform if, under

appropriate circumstances, a User is determined to be a repeat infringer of the copyrights or other intellectual

property rights of ClinicSaver or others.

10. Third-Party Content

10.1. As part of the Platform Services, ClinicSaver may provide you with convenient links to third-party platform(s)

as well as other forms of Partner Content. These links are provided as a courtesy to you and ClinicSaver has no

control over third-party platforms or the content or the promotions, materials, information, goods or services

available on them. ClinicSaver is not responsible for any Partner Content accessed through our Platform, or

products or services offered at such third-party platforms accessed through our Platform. If you decide to leave

the Platform and access Partner Content, you do so at your own risk and you should be aware that our General

Terms and Conditions and other policies no longer govern.

10.2. For avoidance of doubt, these General Terms and Conditions do not authorize you to distribute, publicly display,

publicly perform, make available, alter, or otherwise use any Partner or third-party Content.

11. User Tracking and Data Collection

11.1. ClinicSaver uses cookies, pixels, and similar tracking technologies to monitor and analyse User behaviour on

our Platforms. This includes tracking pages visited, time spent, Treatment Service purchases made, and referral

sources.

11.2. The data collected by ClinicSaver is used to enhance the user experience, improve website functionality,

personalize content and marketing, and facilitate specific services such as BNPL options. This data helps us

better understand user preferences and behaviour, allowing us to optimize our platform and tailor services to user

needs.

11.3. User acknowledges that some tracking data may be shared with third-party service providers, including BNPL

platforms and analytics providers, including but not limited to (e.g., Google Analytics, Facebook Pixel), to

support payment processing, advertising, and service optimization.

11.4. By using the Platform, the User acknowledges and consents to ClinicSaver’s use of cookies and other tracking

technologies to enhance user experience, analyze usage, and support platform functionality. The User may

control or disable cookies through their browser settings; however, doing so may affect the performance,

availability, or functionality of certain features or services on the Platform.

11.5. ClinicSaver shall retain all rights, titles, and interests in and to such aggregated and anonymized data, and may

use it for any lawful purpose, including but not limited to analytics, business intelligence, reporting, product

improvement, and the development of future features or services, including AI-driven functionalities, now or in

the future.

Email: support@clinicsaver.com

11.6. All User data, including aggregated and anonymized, collected by ClinicSaver is processed in accordance with

applicable data protection laws within the UAE and the ClinicSaver Privacy Policy. We implement appropriate

safeguards to ensure the security and confidentiality of your information.

12. Email Communications

12.1. We use email and electronic means to stay in touch with our Users. You agree and understand that ClinicSaver

may send you emails about present and future Platform Services. Users may opt out of non-essential

communications, as determined by ClinicSaver, by managing their account or contacting ClinicSaver requesting

removal from non-essential mailing lists.

12.2. For contractual purposes, Users (i) consent to receive communications from ClinicSaver in an electronic form

via the email address they have submitted or via the Platform; and (ii) agree that all General Terms and

Conditions, agreements, notices, disclosures, and other communications that ClinicSaver provides to them

electronically satisfy any legal requirement that such communications would satisfy if it were in a physical

writing or traditional mailing; and (iii) without prejudice to clauses 11.2(i) and 11.2(ii), the Users undertake to

comply with clause 15.5 for any notification purposes.

13. Disclaimer of Warranties

13.1. The Platform and Platform Services are provided on an “AS IS” basis. ClinicSaver makes no representation or

warranty that Content we provide through the Platform or that is provided through the Platform Services by a

User is accurate, reliable or correct; that the Platform Services will meet your requirements; that the Platform or

Platform Services will be available at any particular time; that the Platform or Platform Services will function in

an uninterrupted manner or be secure; that any defects or errors will be corrected; or that the Platform or

Platform Services are free of viruses or other harmful components.

13.2. ClinicSaver hosts Partner Profiles and Treatment Services in good faith based on details and information

received from Partners and Agents. While ClinicSaver uses commercially reasonable efforts to confirm the

details provided by Partners, ClinicSaver makes no representations, warranties or guarantees, whether express

or implied about Partner Profiles or Treatment Service(s). Users should conduct their own due diligence in

relation to each Partner or Treatment Service made available to them through the Platform. Users are solely

responsible for all of their communications and interactions with Agents and with whom they communicate or

interact as a result of their use of the Platform Services and/or Treatment Service(s). Users understand that

ClinicSaver is not required to screen or inquire into the background of any Agent, nor does ClinicSaver make

any attempt to verify the statements of Agents or the Partner Content provided by Agents. Users agree to take

reasonable precautions in all communications and interactions Agents and with other persons with whom Users

communicate or interact as a result of your use of the Platform Services and/or Treatment Services.

13.3. All Content available on the Platform is for general information only and is not and should not be regarded as

legal, financial, or investment. ClinicSaver does not endorse any of the opportunities that appear on the

Platform nor make any recommendations regarding the same to any User. Users should make their own

inquiries and advice before making any decisions.

14. Release and Indemnification

14.1. Users agree to indemnify and hold harmless ClinicSaver from and against any and all claims, demands, actions,

losses, damages, assessments, charges, third party liabilities, costs and expenses which may arise as a result of

(i) the Users’ use of the Platform and the Platform Services or violation of this Agreement; (ii) any injury,

accident, health issues, physical or property damage, loss of profit, property or business reputation, or otherwise

that may be caused by a User as a result of the User’s use of any Platform Services and/or Treatment Services;

(iii) errors, mistakes, or inaccuracies of User Content, and/or information available on or through the Platform;

(iv) any bugs, viruses, trojan horses, or the like, which may be transmitted by a User to or through the Platform;

or (v) any dispute, conflict or disagreement between a User and a Partner and/or Agent or a third-party in

connection with any Platform Services or Treatment Services.

14.2. If you have a dispute with another User, Partner or Agent or any third-party as a result of your use of the

Platform Services or Treatment Services, you release ClinicSaver from any and all claims, demands and

Email: support@clinicsaver.com

damages (actual and consequential) or losses of every kind and nature, arising out of such disputes. ClinicSaver

shall neither be responsible nor liable to mediate or resolve any such disputes.

14.3. Users agree that in no event will ClinicSaver be liable, responsible or otherwise, to Users or to third parties for

any damages or losses that may arise from (i) the failure, interruption or disruption of any service or failure to

maintain a User’s access to the Platform or the Platform Services, regardless of whether the service is provided

by ClinicSaver or a third party; (ii) the quality, accuracy, timeliness, reliability, safety, performance of a Partner,

an Agent, the Treatment Services, or completeness or delays, breach, omissions, or interruptions in the delivery

of any Treatment Service; (iii) errors, mistakes, or inaccuracies of any Content (including Partner Profile), Third-

Party Content and/or information available on or through the Platform; (iv) any unauthorized access to or use of

our servers and/or any and all personal information stored therein, and/or any interruption or cessation of

transmission to or from our servers, and/or any bugs, viruses, trojan horses, or the like, which may be

transmitted to or through the Platform by any third-party; (v) any failure or delay in the execution of any

transactions through the Platform and/or the Platform Services; (vi) any dispute, conflict or disagreement

between you and a Partner and/or Agent or any third parties in connection with any Platform Services or

Treatment Service; or (vii) any refund, loss of profits, loss of business reputation (whether incurred directly or

indirectly), any injury or accident or physical or property damage or otherwise that may occur to a User as a

result of User’s use of any Platform Services or Partner Treatment Service.

15. Termination

15.1. If you wish to close your Account or terminate this Agreement, you may simply discontinue accessing the

Platform and using the Platform Services. If you wish to delete your Account data, please contact ClinicSaver at

support@clinicsaver.com. ClinicSaver will retain and use your information as necessary to comply with its legal

obligations, resolve disputes, and enforce ClinicSaver’s agreements, and ClinicSaver will, following request,

delete your full profile to the extent possible (if applicable).

15.2. You may request to close your Account at any time by contacting us at support@clinicsaver.com. Your request

may take up to thirty (30) Business Days to process. You will remain liable for all obligations related to your

Account even after your Account is closed, suspended or restricted. Termination of this Agreement will not

affect any rights, remedies, obligations or liabilities of the parties hereto that have accrued up to the date of

termination.

15.3. All provisions of these General Terms and Conditions which by their nature should survive termination will

survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and

limitations of liability.

16. Miscellaneous

16.1. Governing Law: This Agreement between you and ClinicSaver and any access to or use of the Platform and/or

the Platform Services are governed by the laws of the United Arab Emirates. Any dispute which may arise

between a User and ClinicSaver pertaining to the implementation or interpretation of this Agreement shall be

amicably settled, failing which Courts of Dubai shall be the competent authority to settle the same.

16.2. Severability: If any part of this Agreement is held invalid or unenforceable, that part of the Agreement will be

construed to reflect the parties’ original intent. The remaining portions will remain in full force and effect. Any

failure on the part of ClinicSaver to enforce any provision of this Agreement will not be considered a waiver of

ClinicSaver’s right to enforce such provision. ClinicSaver’s rights under this Agreement will survive any

termination of this Agreement.

16.3. Term Language Dominance: In the event of any inconsistency or conflict between the English version of these

Terms and Conditions, and any translated version, the English version shall prevail. Any translations are

provided for convenience only and do not modify the meaning or interpretation of the English version, now and

in the future.

16.4. Assignability: ClinicSaver may assign or delegate its rights or obligations under these General Terms and

Conditions and/or Privacy Policy, in whole or in part, to any person or entity at any time with or without your

consent. You may not assign or delegate any of your rights or obligations under these General Terms and

Email: support@clinicsaver.com

Conditions or Privacy Policy without ClinicSaver’s prior written consent, and any unauthorized assignment and

delegation by you shall be considered as null and void.

16.5. Notices to Users: Reports, statements, notices and any other communications may be transmitted by ClinicSaver

to Users via the email address specified by them in their Account. All communications and notices shall be

deemed to be duly served to a User when electronically sent by ClinicSaver to User to the email address

specified in the User’s Account.

16.6. Notices to ClinicSaver: Reports, statements, notices, and any other communications may be transmitted by a

User to ClinicSaver via email at support@clinicsaver.com, or through in-app notifications, emails, WhatsApp

messages, or text messages, using the contact information provided by the User. All such communications and

notices shall be deemed received or served upon electronic receipt by ClinicSaver at the aforementioned email

address or through any of the other accepted communication channels, stated above.

16.7. Gender Neutral: Wherever used herein and required by the context, the singular number shall include the

plural, the plural shall include the singular number, and the use of either gender shall include both genders and

the words “hereof” and “herein” and “hereafter” shall refer to the entire Agreement and not to any provision or

section.

16.8. If you have any questions regarding these Terms and Conditions, please visit our website or contact us using the

details in clause 16.5 above.

You acknowledge that you have read, understood, and accepted to be bound by these Terms and Conditions.

Effective as of the 1

June, 2025.